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A customs broker/freight-forwarder company in USA is using Zimbra Email client for sending and receiving millions of emails on monthly base. Company is also using OpenERP solution for storing the information of customer and its related contacts along with its supplier.

Industry: Online Portal
Country: India
freight-forwarder company 
  • Businesss Requirements and Challenges.

    • Email client can be synced back to OpenERP to the corresponding customer’s its contacts and also supplier’s email history tab.
    • We had expertise in Java Development, Python Development, Python Integration, Python Frameworks/Applications, Python Applications Development, Python Support and Python Customization's.
    • The company needs to Integrate Zimbra Email client with OpenERP, so that Email sent or received at Zimbra 
    • The company contacted KTree for OpenERP and Zimbra Integration and we were able to provide best OpenERP and Zimbra Integration solution.

Result of Zimbra integration

    • OpenERP and Zimbra web client is successfully integrated.
    • While fetching email from Zimbra to OpenERP, there will be email id in From and To , it will first search first From email id for the entire contacts of OpenERP,
    • Both email ids in TO & FROM doesn’t found in entire contact of OpenERP
    • After importing all the emails, if one email ID is deleted let’s say [email protected] from OpenERP mail boxes, and again we are clicking on Import mail, again OpenERP will create the same Email ID in mail box and append all the email history with it.
    • Date, From, To, Subject, Attachment(as an icon), and Conversation(as an icon)
    • If archive checkbox is false in Zimbra while sending mail, that particular email will not get imported to OpenERP, or any reply to that email will also not get imported to OpenERP.
    • E mail will be saved in email history master.
    • Contact found it will append the email in that contact’s email history, if contact not found , It will search for TO email id for the entire contacts of OpenERP , 

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