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Vtiger

Vtiger CRM is a free, full-featured, 100% Open Source CRM software ideal for small and medium businesses, with low-cost product support available to production users. It is used widely in dozens of countries with localization available in over 15 languages. Vtiger CRM has a vibrant community of users driving the product forward, and contributing to it's development.

Vtiger CRM is an open source CRM application that was forked from SugarCRM with the intention of being a fully open source CRM application with comparable functionality to SugarCRM and Salesforce.com. It offers reporting, a customer portal and an Outlook plugin in its free edition, whereas those functions are in paid versions of the other CRM applications.

User interaction features include:

* Integration with corporate E-mail systems (plugin for Microsoft Outlook, Mozilla Thunderbird extension)
* Support of the Asterisk PBX phone system
* Calendaring
* Tag cloud functionality
* RSS feed subscription
* PDF document generation via the TCPDF library

In addition, vtiger features multiple database support, security management, and various web forms. The project is available in over 15 different languages.

Interface similarities between vtiger and the CRM module of the Zoho Office Suite have been noted. However, this seems to be attributable to common corporate sponsorship, not to a common software code base.

Technology

Vtiger is built on the LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) stack with code from other open source projects such as SugarCRM. The core development team of vtiger CRM is based in Bangalore, India.

Installation

Vtiger CRM installation is done entirely from an HTML/PHP web interface. One can install vtiger CRM 4.X and 5.x on a standard webserver from cpanel provided they have the correct version of PHP and mySQL already installed. From 5.x, the package comes bundled with PHP/MySQL installations, fully customizable. The procedure involves downloading the .tar files from the vtiger CRM website and then using the control panel file manager to upload and untar the source files.

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