Overview

Strader-Ferris International is the leading provider of mail forwarding, delivery and storage services for consumers wishing to shop in the US and have their goods forwarded from the US to other locations.Strader-Ferris International (SFI) is a customs broker/freight-forwarder and has been family owned and managed since 1953. KTree was SFI’s SugarCRM consulting and Implementation partner.

Requirements

  • With high volumes of customer calls, SFI needed an Asterisk solution that could be tightly integrated with their SugarCRM system.
  • The Outbound and Inbound calls should be routed from SugarCRM.
  • Able to record the ‘Notes’ and ‘Audio’ and attach to the Contact within SugarCRM application.
  • For any outbound and inbound a POP up should be display with the Contact and account details which is associated with him (For example: POP up window displays the Contact name, Phone number, Email, Account name)
  • Ability to perform the actions like Recording (Start, Pause, Stop) the Audio and Hold actions on the call.

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KTree, a Global IT Company

What and how the processes are structured in KTree?

KTree's processes follow CMMi to ensure consistent, high-quality outcomes. With a focus on quality coding , code reviewing, and performance and load testing in our QA processes, we deliver reliable, scalable, and high-performing applications to meet our clients' needs.

Where is KTree's Web and Mobile application Development done?

KTree's web and mobile application development primarily takes place at our Hyderabad development center. Hyderabad is not only abundant in IT talent but is also known for its rich heritage and exotic food.

How KTree makes outsourcing project a positive experience?

KTree delivers high-quality applications that meet our clients' needs, by prioritizing collaboration, communication, visibility, traceability, and requirements engineering. While we charge a little premium for our services, we believe that it is important to provide the necessary resources and expertise to ensure project success.

What is Success mantra of KTree, as one of the respected web development company?

The success mantra of KTree as a respected web development company is combining Agile methodology with strong documentation, powerful web and mobile frameworks, and a solid KTree team to deliver great web and mobile applications within a specified timeframe.

Any other Differentiation which KTree has, which it can offer?

KTree's tremendous knowledge and expertise, gained from working on hundreds of web and mobile application projects, gives us a significant advantage that allows us to provide a head-start on projects, saving our clients many man-months.

What Development methodology KTree follows and why?

KTree's development team follows the Scrum framework of the Agile methodology, which improves Agility through its simplicity and flexibility. This allows us to adapt to changing project requirements and deliver high-quality products within the specified timeframe.

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Owner & Founder

We are very satisfied with the Web Application & iOS app developed and launched by KTree. We have received only praise and positivism feedback for their iOS app from end-users. KTree has brought exceptional flexibility and project management skills to the table. KTree stick to their promises.

BEMI, Finland

Ecommerce Manager

We have received overwhelmingly positive feedback from external end-users and internal stakeholders regarding the improved functionality and usability of the new eCommerce site. KTree focus primarily on web & open source technologies, which was exactly what we needed. They made some extremely valuable recommendations, We recommend them highly.

ZEB​ (Fashion Retailer), Belgium

Director

KTree really adds lot of value and they will give your more for your $. Our Project was complicated from day one as it involves integrating to our SAP ERP with work operations to create a production orders. It had number of rules & validations which KTree Successfully recreated in the web application. They really take challenges in their stride.

Printing Giant from Hyderabad India

Director

KTree is the company to look for education solutions. True partner wherein they have understood our requirements from day one and the project was completed well below the deadline. We recommend them for any Web Application Projects. We are using them for our other projects as well.

Information & TechnologyInternational School, Hyderabad.

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