The project goals to integrate Zenoss (Network Management System) and OTRS (Helpdesk application) to track down all the network failures by creating tickets in OTRS with the alerts sent from Zenoss so that technicians can resolve it immediately and follow up accordingly. This integration helps our client to manage Remote IT Infrastructure Management Services easily.
Zenoss detects fault and performance issues in your network and through integration with OTRS, this will enable automatic creation of incidents (tickets) based on pre-defined error conditions.
When there is a network failure or any disruption in the process, ZenOSS sends an alert to OTRS.
This in turn, is raised as a ticket.
The issue is immediately resolved so that there is no interruption to the workflow.
Auto ticket generation on failure of network devices or notifications sent by any application. Automatic case routing (queues) to the appropriate technician (agent).
Centralized tracking of all network failure related tickets.
Instant notification of network failures will ensure utmost Infrastructure availability.
Ability to create Ticket Profiles and apply to several devices.Specify category, severity & helpdesk agent info.
This eliminates the Administrator's manual work & assign's it to appropriate helpdesk agent.
OTRS iphone application has enabled the agents to respond to the issues on the go.
KTree worked on hundreds of Web Application projects which can be further classified broadly into Web Application Development, SaaS application development, Single Page Applications, Portal Development, Ecommerce Development, ERP Implementation, Mobile APP Development, Point of Sale etc..
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