Our Work


KTree, an Open source solutions provider was engaged by the Client to organize their customer database and to consolidate and optimize its critical business processes.

Industry: Online Portal

Country: India

Customer Service

Business Challenges

The Client’s existing CRM system was not foolproof. Inefficiencies in sales, marketing and customer service were identified and there was a need for a centralized CRM solution. Sales management was unable to track and convert sales leads into opportunities. There was also a growing need to allow SugarCRM users to manage osCommerce customers, orders and products through the sugar interface while osCommerce customers can update their information through the osCommerce interface.

Challenges Accomplished

=> Installed and customized the SugarCRM modules such as Lead and Account modules.
=> Data migration from the existing CRM to SugarCRM (contacts, accounts, history, and leads).
=> Integrated SugarCRM with osCommerce for the Online Shop. So, the information was saved in the contact and account when a customer singed up and recorded as an opportunity in SugarCRM when an order was placed in osCommerce. Also, the SugarCRM module classified between a company signup and an individual customer signup and recorded them accordingly.
=> Customized role management module with predefined restrictions for different users and implemented tab-level security and role-based access control lists.
=> Developed a module called Autoresponder in SugarCRM which would keep a track of the prospective Lead by sending campaign emails. We developed specific email templates for leads and users according to the landing page for registration.
=> Improved account management with centralized data management and improved visibility into all customer communication.
=> Improved efficiencies between sales and marketing on customer account information, reservations and marketing communications.
=> Established lead generation and sales management process.
=>Integration of SugarCRM with osCommerce eliminated manual data entry between the systems. This also allowed the Client to receive continuous updates from the Web site on activities including registrations.
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KTree worked on hundreds of Web Application projects which can be further classified broadly into Web Application Development, SaaS application development, Single Page Applications, Portal Development, Ecommerce Development, ERP Implementation, Mobile APP Development, Point of Sale etc..

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KTree, a Global IT Company

What and how the processes are structured in KTree?

KTree follows CMMi process to T. Defined and Mature processes for Coding, Code Reviewing Exercises, QA Process with focus on Performance testing & Load Testing

Where is KTree's Web and Mobile application Development done?

Most of our Development is done from our Hyderabad Development Center. Hyderabad is known for its rich heritage and exotic food apart from abundant IT Talent.

How KTree makes outsourcing project a positive experience?

True collaboration, transparent and constant communication, visibility and traceability are the key for success. The other major one being requirements engineering.

What is Success mantra of KTree, as one of the respected web development company?

Agile Methodology + Strong Documentation + Powerful Web & Mobile Frameworks + Solid KTree Team = Great Web & Mobile Applications within time.

Any other Differentiation which KTree has, which it can offer?

Having worked on hundreds of Web & Mobile Application projects, KTree teams tremendous knowledge & expertise gives very good head-start for projects which helps clients save many man-months

What Development methodology KTree follows and why?

KTree development team follows Agile methodology because of its suitability to web and mobile application development. Scrum helps improve Agility due to its simplicity and flexibility

Our Clients