OTRS Upgrade

The OTRS Helpdesk system can be upgraded whenever a new version of OTRS with improved features is released. KTree has the competence to execute an upgrade swiftly and efficiently so that there is very little disruption to the business operations. We analyze and help clients to recognize the benefits of choosing an upgrade which is technically advantageous and also capable of enhancing the performance of the enterprise. Factors considered when we recommend an upgrade are:

• Goals of the upgrade from the business and technical standpoints
• Identification of key areas which require an upgrade and development of a strategy to execute the upgrade in such a way that the workflow is not affected
• Test and set up a trial run with minimal system downtime
• Classification of the functionalities which can be retained, which have to be modified, and which need to be customized
• Minimization of rework by reusing the deliverables from earlier projects
• Clear understanding of the progress beyond the upgrade process