OTRS Helpdesk

At KTree, we develop reusable applications which assure cost benefits. This can be achieved only thru’ detailed planning and designing. We believe in innovation over conventional methods. That is why, we always strive to exceed our clients’ expectations and have been successful in that. Our helpdesk management system consists of the following features:

• Self service portal for a customer to login and post his/her or the trouble ticket
• Web-based knowledge database for users and agents to search and add the trouble shooting details and updates
• NMS integration to monitor network and track any network failures
• Active directory integration which helps to enable user authentication using single identity or username
• Service level agreements to set priorities and mean resolution time for the tickets raised
• Escalation levels for the agreement violations
• Helpdesk reports sorted as per the subject of the tickets
• Reports which can be scheduled, or modified, or updated
• Ability to generate custom reports