OTRS Help desk Support

• OTRS support services as per the service level agreements with the enterprise
• Start of the response time immediately from the incidence report or a support request
• Better investigation of the incidence cause due to supply of vital info (such as status info on the affected OTRS occurrence, log files during the incidence report, or support request submission) by the customer
• Remote access support strictly as per the data security and privacy policies of the customer
• Greater adaptability by the customers owing to communication about new features
• Training by KTree’s functional and technical consultants via workshops and discussion, if needed