Case study of MNC which specializes in Tax Filing
Our client, Global Value Add Inc, an MNC with operations in the USA & India specializes[...]
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OTRS Custom Functionality
We develop new functionalities as per the business needs. We also ensure to create standard functionalities for all the departments. If there is any procedure or a routine function of the company which is not covered in the OTRS, we develop the feature and merge it. For instance, one of our clients had to include employee shift routine in their system. We developed the new feature and implemented it successfully.
OTRS Case Studies
OTRS Case Study of Mortgage Solutions Provider
Our Client, ComCorp Communication is a leading Software development Company Based out of Canada and is[...]
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Articles
ITIL Standards and OTRS:
ITIL is a set of important practices and concepts for ITSM, IT development, and operations. OTRS is an ITIL-compliant framework. The...
OTRS in fortune 100 companies
OTRS provides novel service management solutions for customers across the globe in various industries. Some global majors such as...
Videos
OTRS Creating Customer company
Creating customer company and customer users in OTRS...
Creating New Ticket from Agent Portal
Creating a new Phone Ticket in OTRS from Agent portal
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