OTRS Help desk Consulting

KTree Computer Solution is an expert OTRS consultant with many years of excellence in all major Open source softwares for businesses of all sizes. The company provides full set of services in IT deployment for planning, custom engineering and integrating. It provides an opportunity to retreat on our highly expertise team to provide practical services by identifying the needs and requirements and develop suitable solutions. Our consulting services have proven proficiency to improve the quality and competence of your enterprise.

KTree consulting provides full spectrum of OTRS help desk services from development, customization and hosting to Support system solutions. Ktree’s consultants have expertise in improving business process, system architecture, requirement gathering and application design and development. We offer cost effective OTRS consultant services that include identification of the requirements of your system and evaluation, guidance on design and implementation of ITSM, assessment of ITIL, reviewing and configuring existing installations etc.

Through our dynamic consulting services we offer reduced time for implementation, equal to Zero risk and employ best practice. Our services will further deal with the issues, optimization and configuration. KTree consulting services improve the business efficacy and lowers total cost of ownership. With its think tank expertise, it works on most robust and flexible Customized applications for the client’s exceptional and sprouting requests.

The following are some of the areas in which we specialize:

OTRS Integration services:
1. OTRS AD integration
2. OTRS LDAP integration
3. OTRS Jasig CAS integration
4. OTRS integration with Nagios, OpenNMS, ZenOSS, Shiboboleth, Drupal, SugarCRM,
Joomla, Open Bravo,etc…

OTRS Customization Services:
1. Incident management
2. Problem management
3. Change management
4. Asset management

OTRS Implementation Services:
1. OTRS implementation with ITIL Compliant

OTRS installation services:
1. OTRS installation on Windows
2. OTRS installation on Mac OS
3. OTRS installation on Linux, Redhat, Debain, Ubuntu, centos

OTRS upgrade services:
1. OTRS upgrade to latest stable version on Windows
2. OTRS upgrade to latest stable version on Mac OS
3. OTRS upgrade to latest stable version on Linux, Redhat, Debain, Ubuntu, centos