Case study of MNC which specializes in Tax Filing
Our client, Global Value Add Inc, an MNC with operations in the USA & India specializes[...]
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OTRS and Nagios Integration
Nagios is the industry standard in enterprise-class monitoring. It allows an insight into the network and enables problem resolution, even before customers know that it existed. It is stable, scalable, supported, and extensible. When an error occurs in the process, Nagios creates scripts to send emails to OTRS. This ensures that the customer’s issue is resolved on time.
KTree suggests the best available combination of applications and software which leverages the performance of enterprise.
Success Story
OTRS Case Studies
OTRS Case Study of Mortgage Solutions Provider
Our Client, ComCorp Communication is a leading Software development Company Based out of Canada and is[...]
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Articles
ITIL Standards and OTRS:
ITIL is a set of important practices and concepts for ITSM, IT development, and operations. OTRS is an ITIL-compliant framework. The...
OTRS in fortune 100 companies
OTRS provides novel service management solutions for customers across the globe in various industries. Some global majors such as...
Videos
OTRS Creating Customer company
Creating customer company and customer users in OTRS...
Creating New Ticket from Agent Portal
Creating a new Phone Ticket in OTRS from Agent portal
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