OTRS and Active Directory Integration

An active directory is used to store data and information about domains and networks. An active directory has many functions including the ability to provide information on objects and organizing these objects for easy retrieval and access.

It also enables authenticated access based on windows user identity and password by end users and administrators. The administrator can also set security to the directory. OTRS Active Directory integration helps in trouble-free access of the required information.

Additionally, OTRS can be integrated with Single Sign on Mechanism where agents and customers will have a single authentication process for accessing any number of resources without having to go through subsequent authenticity checks. This way, the enterprise can provide a time-saving and foolproof verification check.

Success Story