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OTRS Services

Helpdesk provides end user support and is an important component of IT support system. By automating support process, any business can ensure an efficient and effective customer service. When there are a huge number of phone calls and emails to be answered, OTRS helps in assigning tickets to each of the incoming queries. As a result, the support process is streamlined and the efficiency is assured.

OTRS (Open Source Ticket Request System):

Customers of any enterprise expect high quality, timely, and competent service – be it an IT service, product support, or a helpline. But at times, it becomes very difficult for the organizations to provide such services because of various reasons such as lack of IT support, or transparency, etc. Efficient, high quality, and low cost services are possible only when all the departments and IT work together. In case of fault detection, the system should quickly rebuild the quality of service level agreed upon by the customer. The IT department should constantly line up the infrastructure for the service delivery as per the business requirements.

Service requests and information should be sequentially documented, classified, and processed within the resolution time limits and cost limits set by the enterprise or the customer. OTRS monitors these processes, thereby, ensuring a superior quality service.

OTRS, also known as trouble ticket system, is an open source software system that deals with a wide range of business operations such as helpdesk management, customer support, and related IT. It helps these departments to respond immediately.

Why OTRS?

As OTRS is an open source system, it can be easily customized according to the needs of the enterprise. It can be effortlessly integrated with the existing system due to its highly modular structure. OTRS is also compatible with all ITIL processes. It is reliable, cost-effective, and flexible.

KTree provides helpdesk management system which can simplify the process of attending to the customer needs at a fast pace. It can be utilized on Internet as well as intranet. Many Fortune 100 companies trust OTRS for their helpdesk needs since it is multifunctional.

Some of the very many benefits of OTRS are:

Enhanced customer satisfaction
Improved quality of service
Retention of old customers and addition of new customers
Web-based and platform-independent
Reduced service cost and request volumes via self-service methods rather than onsite support
Access to the customer contact info thru’ central OTRS web interface in case of onsite support
Easy consolidation of the requests from multiple sources by the agents
Streamlined, cost-effective, and resourceful resolution processes
Option to add notes and comments for each ticket so that it is viewable by multiple agents working on that particular ticket
Smooth information flow in the whole process since all the customers data are stored in one central, easily accessible location
Reduced call resolution time and avoidance of recurring issues
Automated scrutiny of service quality

Why KTree?

KTree is an open source development company. With proven capabilities and unparalleled experience across all business functions, KTree provides benchmark Helpdesk solutions. KTree teams up with clients to help them become high-performance businesses.

KTree has a team of highly qualified and outstanding professionals. Equipped with exceptionally talented and determined consultants, we aspire to deliver services which surpass our clients’ expectations.

We have a great deal of proficiency in the latest web technologies. We have a passion for innovation and dedication to quality. This enables us in conceiving the required web applications and solutions. In short, our timely services and great client support, programming expertise, and cost effectiveness help us in achieving a niche for ourselves in the application development arena.

As we have the state-of the-art infrastructure, we can easily adapt to the emerging technologies and utilize them for the benefit of our clients. We are specialists in providing Helpdesk Support with OTRS.

Though we specialize in OTRS solutions, we also diversified our consulting services in CMS, CRM, E-commerce, and ERP areas. As we are multifaceted, we can provide a comprehensive solution for an enterprise. We can create solutions which are based on multiple open source systems as per the requirements of the business house. KTree helps you to enhance your expertise and make your helpdesk management system deployment, a success.

OTRS Help Desk Development Services